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Help Desk

Ordering

DirectVacuum.com offers various ways to customers to place purchase orders. The quickest and most efficient way is to place an order online. We also accept orders by phone (508-672-4489), fax (508-672-0059) and email (admin@micromagnetics.com).

If you choose to place an order online, here are the steps you need to follow:

1.      Find the Items You Want

2.      Add the Items to Your Shopping Cart

3.      Proceed to Checkout

4.      Sign In

5.      Choose a Shipping Method

6.      Review and Submit Your Order

7.      Provide Payment Information

8.      Track Your Order

 

1. Find the Items You Want

You can find the items you would like to order by product search or category browse. Keyword search boxes are located on the right of almost every page. You can also find your interested products by browsing product categories located on the left of a webpage. When you find a product you would like to order, click the name or the image of the item to see its product detail page.

2. Add the Items to Your Shopping Cart

Key in the quantity of an item you would like to order in the box under the listed price and click the "Order" button on the item's product detail page. Once you've added the item to your Shopping Cart, click the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

3. Proceed to Checkout

Before you checkout, review all of the items you have placed in your Shopping Cart. If you don't want to purchase a particular item, click "remove" button next to the title. The item will be removed from your Shopping Cart. When you are satisfied with the contents of your Shopping Cart, click "Proceed to Checkout" button. You will be asked to sign in.

4. Sign In

If you are a new customer, you need to register first by clicking the "Sign Up" button. You will be taken to a Customer Registration Form. Fill in all the required fields and click "Continue".

If you are returned customer or you are a registered but not currently logged in user, enter your e-mail address and password and click "Login". Verify your information and click "Continue".

If you are currently a logged-in registered user, you will be able to skip this step.

5. Choose a Shipping Method

DirectVacuum provides you with various shipping methods. Shipping charges are also given. Click the arrow and choose the shipping method for your order, then click "Continue".

6. Review and Submit Your Order

Check the accuracy of the information you provided by clicking the "Click here to review your order" icon. When you are ready to place an order, return to the previous page and click "Order Now" button.

7. Provide Payment Information

We accept Visa, Visa Check Cards, MasterCard, American Express, Discover, payment directly from your bank account, and checks, money orders and international wire transfers. We do not accept cash payment.

If you are paying with a credit card, please fill out the credit card payment information; If you would like to use bank electronic or wire transfers, please contact us for our bank information; If you choose check or money order payment for your order, please make your check payable to MICRO MAGNETICS, INC. and mail your check to the following address:

Micro Magnetics, Inc.

421 Currant Rd.

Fall River, MA 02720

8. Track Your Order

If you would like to track your order, click "My Account" link in the top right corner of most pages on our Web site. Here you will be able to review previous orders you have placed with DirectVacuum. You can also track your order status by clicking "Review Previous Order" and track the shipment of your order by clicking "Shipment Tracking".

 

Managing Your Customer Profile

It is easy to manage your profile at DirectVacuum.com. On the "Account" page, you will be able to Review Previous Orders, Change Shipping Address, Reset Password, Update Personal Information and Track Shipment of Your Order.

1. Review Previous Orders 

Click the "Review Previous Orders" icon on the "Account" page, all orders you have placed at DirectVacuum.com will show up. You will be able to see the order status of each order. If you would like to track one particular order, click "Yes" in the "Track" column. You can also print out your order by clicking "Print".

2. Change Shipping Address

Go to the "Account" page, and click the "Change Shipping Address", you will be able to update your shipping address.

3. Reset Password

Go to "Account" page, and click "Forgot Your Password". Enter your last name and your email address as required, a new password will be sent to you via email immediately. If you want to change your password, go to "Account" page, and click "Update Personal Information", enter the new password twice in the relative fields and click "Continue". Your new password will be valid.

4. Update Personal Information

Go to "Account" page, and click "Update Personal Information", you will be able to update your personal information in the relative fields.

5. Shipment Tracking

Go to "Account" page, click "Shipment Tracking", you will be able to track the shipment of your order by entering the tracking number provided to you by DirectVacuum.

 

Payment

We accept Visa, Visa Check Cards, MasterCard, American Express, Discover, payment directly from your bank account, and checks, money orders and international wire transfers. We do not accept cash payment.

If you are paying with a credit card, please fill out the credit card payment information; If you would like to use bank electronic or wire transfers, please contact us for our bank information; If you choose check or money order payment for your order, please make your check payable to MICRO MAGNETICS, INC. and mail your check to the following address:

Micro Magnetics, Inc.

421 Currant Rd.

Fall River, MA 02720

 

Shipping and Delivery

1. Shipping Time

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It depends on two parts, the processing time and the shipping time. Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. If an item is in stock, the processing time is usually within 48 hours. If an item is out of stock, you can find out the processing time either from the item page or by contacting us. Shipping time is from when the item leaves the warehouse to when it is delivered to you. It depends on the shipping method you choose when you place an order.

2. Shipping Cost

Usually, the shipping cost is based on an item's size, weight, shipping method, delivery address, and carrier. You can see your estimated shipping cost during checkout. Your shipping cost will be given at the moment of the checkout.

3. Shipment Tracking

You can track the shipment of your order by clicking "Shipment Tracking" in the "Account" page. By entering the tracking number which is given to you by DirectVacuum, you will be able to get the real-time information on the shipment status of your order.

 

Warranty Claims and Services

1. General Warranty Policy

Direct Vacuum's products are covered by a Limited Warranty. The Limited Warranty is extended by MICRO MAGNETICS to the original purchaser of the Product and is not transferable.

MMI warrants its products to be free from harmful defects caused by faulty materials or poor workmanship for a minimum of six months from date of shipment from MMI. MMI's liability is limited to replacing, repairing or issuing credit, at its option, for any products, which are returned by the original purchaser during the warranty period. This Warranty does not cover and shall be void for defects or damages resulting from normal wear & tear, casualty, accident, alterations, misuse, abuse, unusual conditions, or use with devices not compatible to MMI's products.

MMI makes no warranty that its products are fit for the use or purpose to which they may be put by the buyer, whether or not MMI's products are specifically designed and/or manufactured for buyer's use or purpose. MMI's liability on any claim for loss or damage arising out of the sale, resale or use of any of its products shall in no event exceed the selling price of the unit.

THE EXPRESS WARRANTY SET FORTH HEREIN IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. IN NO EVENT SHALL MMI BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES.

All sales are final, shipped FOB origin and payable in U.S. Dollars. MMI's maximum liability on any order shall be limited to the purchase price stated on the invoice. Any claim for shortage, damage, or shipment error must be made in writing within 7 days of receipt of goods.  

2. Procedures to File a Warranty Claim

First, you need to request an RMA (Return Merchandise Authorization) number from DirectVacuum. The original invoice number, part numbers and proof of purchase information are required. Return product via prepaid freight with proof of purchase information is required.

Then, clearly mark the return product with RMA number on the outside of the package. Returned packages not clearly displaying valid RMA number can be refused.

Please note that for the defective product covered by MMI warranty, MMI shall 1) repair, 2) replace, or 3) issue credit (at the purchase price) at MMI's option. An RMA for defective product being returned is valid for 15 calendar days. If MMI agrees to accept the return of product for credit, the credit will be issued only when the product is returned within 15 calendar days after the date of RMA issuance.

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